Discover which sets are particularly commended for their provision of quality client service, as researched by the Chambers UK Bar team.<\/p>\n\n\n\n\n\n
Impressed instructing solicitors report that the clerking at Crown Office Chambers is “consistently excellent and a real draw for chambers,” adding that “the clerks are always very helpful and you can really trust their recommendations.” The clerking team is led by the “very responsive and attentive” Andy Flanagan, the set’s senior managing clerk, who is consistently praised as ” a lovely guy who really knows the different strengths of his counsel.” Flanagan is ably supported by a strong team of senior clerks, including the “understanding and responsive? Steve Purse, who serves as the senior insurance and professional liability clerk, and the “excellent” James Wilkinson, who clerks the set’s clinical negligence and personal injury team. The set’s senior criminal regulatory and environmental clerk Toby Sparrow is also held in high regard by instructing solicitors, who describe him as “incredibly proactive, very accommodating and straightforward to deal with on fees.” Interviewees further add: “He is extremely focused, works well in relation to all his barristers and takes a keen interest in the cases coming through the door. He’s very easy to deal with and works hard to ensure availability, Toby really enhances the regulatory offering.” In addition to the stellar service provided by the clerking team, the set’s seminar series is also mentioned regularly by interviewees, who describe the events as “very informative and on trend in terms of recent legal issues and developments.” Another solicitor notes: “The clerking team is one of the major selling points of Crown Office Chambers, everyone is approachable, responsive and takes a commercial approach. They can be flexible on fees and are prompt in issuing fee notes, which is such a simple thing but makes all the difference.”<\/p>\n\n\n\n\n\n
According to one source: “4 Paper Buildings stands out not just for the exceptional calibre of its barristers, but also because of the warmth and team spirit shown at every level of chambers, including by the clerks, who are the best in London.” The clerking team is exceptionally well-regarded by those that instruct the set, with one solicitor reporting: “They are accommodating with timeframes, flexible with fees when needed and always have someone suitable to offer for a case.” Another remarks that “the set is my first port of call as I have never had a bad experience and the clerks are superb, everyone is friendly, efficient and always on hand to assist.” Interviewees speak extremely highly of senior clerk Michael Reeves, who “runs a tight ship” and “is a fantastic example of how to make clients feel appreciated and looked after.” First junior clerk Paul Hennessy also receives fulsome praise from sources who say: “Paul is wonderful, so helpful and willing to do whatever is necessary to help you out in a difficult situation. Nothing is ever too much trouble for him.” This accommodating and supportive atmosphere is considered a key aspect of the set’s appeal within the family law market, and firmly positions the clerks as a team that is “second to none” and “will never let you down.”<\/p>\n\n\n\n\n\n
The clerks’ room at this “stellar chambers” is led by two highly experienced senior clerks: Greg Leyden and Bernie Hyatt. Hyatt, a well-recognised figure among his fellow clerks, instructing solicitors and barristers, is described as “the perfect middle man.” This has much to do with the fact that he is “always responsive,” but sources also say he “has a caring attitude towards the solicitors and the barristers.” Greg Leyden is “fantastic, responsive at all times of day, and flexible and accommodating with fees and trying to find the right people.” Leyden and Hyatt are “supported by a first- class team,” including three clerks and one arbitrators’ clerk. First junior clerk Gary Rose is widely praised by instructing solicitors at top City firms. “He is an excellent clerk,” says one source, who adds: “He is proactive, sensible, reasonable on fees and extremely helpful.” Another impressed interviewee told us: “Gary is great, one of the best in the business. He’s always really understanding and solutions-focused.” Instructing solicitors particularly appreciate that the experience of the more senior members of the team, and the training of the more recent recruits to the clerks’ room, means that the instruction process is always well-handled and friendly. One source says: “When they pick up the phone they are pleased to hear from you and they’re good at building a rapport.” The clerks are also commended for their commercial approach and “are able to see the bigger picture.” With such expertise present in the clerks’ room, this comment from a solicitor will come as no surprise: “It is the best clerking team I’ve worked with.”<\/p>\n\n\n\n\n\n
The barristers at Quadrant take on “big-ticket”cases and are ably supported by what one interviewee calls the “best clerking team in London.” “Quadrant Chambers is driven by excellence at every level,” says another source, adding: “The clerks provide an efficient and seamless service. I have been particularly impressed by this set’s responsiveness and client-focused approach, which place it among the top performers in the market.” Senior clerks Gary Ventura and Simon Slattery draw significant praise from instructing solicitors. “Gary is very good at putting you with the right barrister for the issue you have,” says one impressed source, while another appreciates that he is “incredibly well connected and straight talking.” Sources also comment on the clerks’ ability to build relationships, and particularly note that Ventura is “always genuinely interested in your firm and you can tell he is in it for the long haul.” Slattery, who joined Quadrant in 2013, is described as “very experienced and very user-friendly.” Busy instructing solicitors are quick to sing his praises and note that he is “very efficient, easy to deal with and easy to pick up the phone to.” Daniel Westerman continues to go from strength to strength and deserves a “special mention” for his promotion to senior practice manager in 2020, as do the practice managers: John Walker, Paul Bloxham and Daryl Hughes. The “particularly helpful and on the ball” Jordan Elliott and Billy Beckett are the set’s two assistant practice managers. Three junior clerks, who are noted to have “really good contacts with the court,” and a team of accomplished fees clerks complete the “world class” clerking team at Quadrant. Clients of the set also benefit from the expertise of COO Peter Blair and Sarah Longden, the set’s business development director.<\/p>\n\n\n\n\n\n
Outer Temple is described as a “very modern set” with a “phenomenally attentive clerking team.” One instructing solicitor notes that the clerks provide “wonderful service that is professional, friendly, personal and very efficient,” while another praises the team as “approachable and extremely helpful.” Coming in for particular praise are the “excellent” Paul Barton and Graham Woods, who serve as practice directors in the set’s health team. Barton “provides a first-rate service” and is lauded by solicitors as “helpful, friendly, quick and responsive,” while Woods is “a real pleasure to work with” and “takes a commercial approach to working with solicitors.” Practice directors Nicholas Levett, David Smith and Matt Sale, who head the set’s business team, are also highlighted by interviewees for their commitment to client service. Solicitors praise the team as “first class” and note that the clerks are “particularly good at providing competitive fees.” Levett is singled out for praise by our interviewees, who note that he is “very personable and strikes up a great rapport for those instructing the barristers. He goes the extra mile and provides a Rolls Royce service.” Practice manager Adam Macdonald is also recommended by instructing solicitors, with one describing him as “faultless.” Others say: “The clerks at Outer Temple go above and beyond; it is the standout set for client care.”<\/p>\n\n\n\n\n\n
The clerks at Twenty Essex attract a great deal of praise from instructing solicitors. On an administrative level, interviewees are pleased with the fact that “the back office runs very smoothly” and that the clerks are “always responsive.” In addition, the ability of the clerks to understand each individual client is particularly lauded, with one source noting: “They are adaptable to our client’s circumstances.” Although the barristers at Twenty Essex are busy, the clerks are “very good at placing appointments” and “always very efficient,” which enables solicitors to book in time with their preferred counsel. Practice directors Arron Zitver and Christopher Theobald are “very flexible, always trying to help and find the right person and very commercial.” Anthony Carroll completes the trio of practice directors at Twenty Essex. Three practice managers are also available to assist solicitors. Tara Shah and Rachael Osborne both bring extensive expertise and experience to the team and George Bennett is praised as “very straightforward.” The assistant practice managers and junior clerks are also excellent additions to the clerks’ room. Sources see the team at Twenty Essex as an “innovative” group who are not afraid to modernise to provide an exemplary service to their clients. Overall, as one solicitor puts it, “Twenty Essex always provides exceptional legal services,” from the set’s top silks to the most junior of clerks.<\/p>\n\n\n\n\n\n
Led by “fantastic” chambers director Vince Plant, Devereux is consistently praised by instructing solicitors for its dedication to client service. Interviewees laude the chambers as “the most responsive, understanding and user-friendly set at the Bar,” with “a fantastic team of clerks who are responsive but also very experienced and know what is needed at any given time.” Solicitors draw considerable attention to the set’s provision of a “personalised yet professional service,” noting that “all the clerks are really friendly, and you get the sense that everyone really knows you and your case.” Another interviewee goes on to add: “The clerking has a personal touch and they’re all very helpful. They’ll try to work towards whatever deadlines you have and are very patient, flexible and collaborative.” Senior practice manager Glenn Billenness and practice manager Cyrus Biggs are both praised as being “extremely easy to deal with,” and solicitors note that both clerks “put a lot of effort into getting to know the team.” Several other members of the clerking team are also singled out for praise by interviewees, including deputy practice manager James Hudson and practice manager Chris Downes. Hudson is “always helpful and polite,” reports one solicitor, while another notes that Downes is “absolutely fantastic” and “a real standout in the clerking world.” The team’s commercial awareness is also regularly mentioned by interviewees, who praise Devereux as “a very commercial and modern set” and report that “the clerks really understand the commercial needs of solicitors.” Another solicitor adds: “I would always use Devereux above any other set as the client care filters right the way through the chambers from the QCs to the clerks. Everyone on the clerking team is very responsive, very friendly and will go out of their way to help and find the right fit.”<\/p>\n\n\n\n\n\n
“Everyone at 9 Gough Chambers goes above and beyond with regards to the service they provide,” according to one impressed interviewee, while another notes that “the clerking team is the best of the best, they’re always available, deal with issues straight away, understand how their clients work and are realistic with fees.” The clerking team is headed by the “very impressive” Michael Goodridge, who has served as director of clerking and business development at the set for over 16 years. Instructing solicitors draw considerable attention to his responsiveness and user-friendly approach, reporting that “he never fails to return a call or respond to an email, and possesses all the qualities that other sets’ senior clerks so often lack.” Solicitors also regularly mention his commercial acumen as a very valuable attribute, noting that “he has a unique understanding of the pressures that firms face and of the commercial matrix underpinning the relationship between solicitor and barrister.” Goodridge is ably supported by a strong team of clerks, including the “always brilliant and very accommodating” Jaime Brooks, the senior family and court of protection and managing civil clerk, and the “excellent” senior criminal clerk David Landa. The “very helpful and responsive” Ellie Brand, the executive civil and mediation clerk, is also routinely singled out for praise. One instructing solicitor reports that she “deserves special mention for her ability to juggle several tasks at once and for being so patient,” while another attests that she is “always happy to go the extra mile to assist.” Interviewees further note: “The set would not be as efficient as it is without this clerking team, and Michael Goodridge goes out of his way to ensure things are going to plan and that his clients are happy, which is critical.”<\/p>\n\n\n\n\n\n
“The clerks at 1 Crown Office Row are the best in the industry,” reports one impressed source, who explains: “They are excellent at developing and maintaining relationships and offer a very personalised service.” Instructing solicitors appreciate the clerks’ dedication to client service, noting that “they routinely go out of their way to help and accommodate our needs, are very approachable and take pride in what they do.” The flexibility of the clerking team is also appreciated, with interviewees reporting: “They are very proactive and will bend over backwards to help and ensure deadlines are met.” Senior clerk Matthew Phipps oversees a “well-organised and efficient” team, and is ably assisted by a strong team of junior clerks. Several members of the team are held out for praise by impressed instructing solicitors, including first junior clerk John Mclaren and second junior Chloe Turvill. “They will move heaven and earth to accommodate us,” notes one interviewee, who adds: “The service they provide is first class.” Sources are also quick to highlight the clerks’ in depth knowledge of their barristers’ practices and individual strengths, and appreciate that “they can be relied upon to provide an excellent recommendation and can match you with the best barrister for the case in hand.” A final client praises 1 Crown Office Row as “a delightful chambers with a great set of clerks who do an utterly amazing job.”<\/p>\n\n\n\n\n\n
“The clerks at Byrom Street Chambers will always go above and beyond to help,” attests one impressed interviewee, adding: “They are the most organised clerks that I have ever come across and are very quick to take any action that is needed.” Instructing solicitors regularly highlight the flexibility of the team as a real strength, noting that “the clerks go out of their way to accommodate our needs, and are proactive, helpful and efficient in the delivery of their service.” The “absolutely brilliant” senior clerk Steve Price and deputy senior clerk Matt Tudor are held in particularly high regard by interviewees: “The whole team is worthy of praise, but Steve and Matt are always on the ball and are very helpful.” Another solicitor adds: “They are both very personal in their approach and very commercially effective.” The “seamless service” provided by the team is also regularly mentioned by instructing solicitors, who report that “everyone is so quick to respond and able to anticipate difficulties.” The strength of the clerking team perhaps best summarised by one interviewee who states: “The clerks are outstanding – everyone is so approachable and helpful. They outshine all other chambers around the country.”<\/p>\n\n\n\n\n\n
Instructing solicitors praise 7BR as “a very modern and efficient set of chambers,” adding that “when you ring up the reception staff are really nice and will put you through to the knowledgeable and helpful clerks who go out of their way to help you with any queries.” The clerking team is led by the set’s joint senior clerks Paul Eeles and Steven Wright and is consistently praised as “the absolute best in the industry.” The team’s ability to match barristers with cases is regularly mentioned by interviewees as a key strength, with one solicitor noting that Paul Eeles and first junior Mark Waterson “go above and beyond to facilitate the use of counsel, when someone is unavailable they offer suitable and highly competent alternatives. If work is passed to another barrister, I know that barrister will come with the personal recommendation of Paul or Mark, and that is good enough for me.” While the clerking team is regularly held out for praise by interviewees, the client service offered by the set’s barristers is also more than worthy of mention. Instructing solicitors note that the barristers “understand the sensitive nature of the work they are dealing with and are very aware of their responsibilities,” and describe the tenants as “very responsive and willing to work as a team when pursuing cases.” Another solicitor adds: “The barristers are charming, approachable and always on hand to help, you can trust 7BR with the most complex of cases and know that your clients will be in good hands.” The set’s commitment to client service is further exemplified through its annual provision of a \u201cwidely respected and well attended\u201d seminar series, the Skeleton Series. Instructing solicitors are quick to praise the lectures as \u201cextremely informative and useful,\u201d adding that \u201cthe series is very enjoyable and includes talks from very eminent barristers and medical experts in often quite complex areas of law.\u201d<\/p>\n\n\n\n\n\n
Sources are full of praise for the \u201cexcellent, reliable and approachable\u201d clerks at 2 Temple Gardens, who are highly recommended for their efficiency and responsiveness. \u201cThe clerking is excellent and response times are spot on,\u201d says one interviewee, while another notes that \u201cif you ask them to do something, it will get done.\u201d The team is also lauded for its open and flexible approach, with sources saying that \u201cthey always have a solution in place, rather than just coming to you with a problem, and are always willing to enter into a dialogue.\u201d Senior clerk Lee Tyler and deputy senior clerk Paul Cray both receive praise for \u201calways going beyond the call of duty,\u201d an attitude which sources make clear also extends to the team as a whole; they are \u201cextremely proactive and endeavour to find solutions\u201d and \u201calways make you feel like your business is of the utmost importance.\u201d More junior members of the clerking team also receive strong individual recommendations, including Leanne Taylor, Billy Hammonds and Matthew Moylan, who is singled out by one instructing solicitor as \u201cone of the best clerks I\u2019ve dealt with.\u201d Overall, the quality and consistency of the clerking has impressed commentators, who describe the team as \u201csecond to none\u201d and \u201cthe best of all the sets we\u2019ve used.<\/p>\n\n\n\n\n\n
According to instructing solicitors, \u201cthe client service provided by 11KBW is top notch, and everything about working with them is perfect.\u201d One source enthuses: \u201cThey always go out of their way to help, when I have had situations where I needed representation or advice quickly they have done everything they could to try to accommodate me.\u201d Clients appreciate that they \u201cunderstand your requirements in terms of availability and the type of work, and they know who would benefit your client most.\u201d Further, they can be relied upon to \u201ccome up with creative solutions to your particular needs.\u201d The team is jointly led by the \u201cfantastic\u201d Lucy Barbet and Mark Dann, whom clients find to be fully on top of complex legal issues, and able to deal with rapidly developing situations in an unflustered manner. \u201cThey never panic,\u201d according to one client, \u201cbut remain calm, sensible and responsive.\u201d Team leader Lee Cutler receives plaudits for his \u201cvery effective approach\u201d; commentators add: \u201cHe is very pleasant, and understands your needs and is easy to get hold of.\u201d Among others who attract special praise are Joe Freeman and team leader Harry Gilson: \u201cThey take a very sensible approach to fees and have a pragmatic understanding of the client\u2019s commercial drivers.\u201d Meanwhile, clients remark that Michael Smith and Hannah Rayner \u201care extremely supportive, and always respond to queries immediately.\u201d The set is notable for its provision of resources in the form of blogs, seminars and newsletters, which are highly valued by our interviewees: \u201cThe monthly public procurement and state aid updates are very useful, as was a recent webinar on Covid-19.\u201dThe Panopticon blog is also noted to be \u201cgenuinely a must-read for lawyers in the data law space.\u201d<\/p>\n\n\n\n\n\n
Solicitors find that, \u201cwhile others do an adequate job, the clerks at 39 Essex really go the extra mile.\u201d \u201cThe clerking team is absolutely fabulous,\u201d according to one source: \u201cOut of all the sets I have dealt with in 20 years, these are the clerks who really know how to look after solicitor, they are permanently in touch and always inviting you to functions and keeping a close relationship going.\u201d Moreover, they \u201creally understand the work, and just get what you want really quickly.\u201d Director of clerking Lindsay Scott, who is well known as an innovator in the profession, is ably assisted by senior clerks Alastair Davidson and Michael Kaplan in co-ordinating a \u201cprogressive, modern, ambitious and international\u201d team. The set\u2019s practice managers are praised as \u201chighly organised and very efficient at coming back to you,\u201d and solicitors note that they \u201calways turn around the work when they say they will.\u201d Public law specialists Sheraton Doyle and Peter Campbell are repeatedly singled out for approbation by our interviewees: \u201cThey make a real effort to get to know you and the work you do, so that they make sure they are offering you the best barrister for your case.\u201d Meanwhile, commercial solicitors highlight Niki Merison as a man who \u201cgoes out of his way to assist with extras and is sensible on fees.\u201d Sources enthusiastically commend deputy senior clerk Andrew Poyser as \u201cprobably the best planning clerk we come across,\u201d adding: \u201cHe is honest, transparent and accommodating with us; he is relatively understated and modest and takes a genuine interest in our work.\u201d Others view Ben Sundborg and Tom Gibbons, who lead the practice management for civil liability, as \u201cparticularly affable clerks with whom we have developed a good relationship,\u201d while Hannah Milne is said to be \u201cvery responsive, and excellent at managing her barristers\u2019 diaries.\u201d Clients are confident that the \u201cuser-friendly\u201d chambers \u201cnever tries to swindle us,\u201d adding that \u201con the rare occasions we want to challenge the billing, they will always facilitate a sensible conversation.\u201d Also appreciated by instructing solicitors are the practice managers\u2019 efforts towards organising bespoke training programmes led by the barristers. Roderick Noble is the set\u2019s director of Asian business.<\/p>\n\n\n\n\n\n
According to instructing solicitors, “the clerks at 4 Pump Court are excellent and always willing to be commercial and flexible.” The set\u2019s senior clerks Carl Wall and Stewart Gibbs run \u201cthe best clerking team in London\u201d according to one interviewee. They are praised for being \u201cvery approachable, easy to contact and prepared to engage in open discussions,\u201d a theme picked up by another solicitor who notes that they are \u201cprepared to be flexible and work diaries very well.\u201d Deputy senior clerks Oliver Miney and Lucy Burrows are also regularly singled out for praise, and are described by impressed interviewees as \u201cvery responsive\u201d and \u201cabsolutely superb.\u201d Below them is a team that is described as \u201cexceptional\u201d across the board. According to one instructing solicitor, \u201cwhether making initial enquiries for a suitable barrister, attending chambers for a witness conference or arranging conference calls with counsel, the service is always responsive and professional.\u201d The set\u2019s appeal is summed up by one interviewee who said: “The clerks are my favourites, they go above and beyond, are really helpful and nothing is too much trouble.”<\/p>\n\n\n\n\n\n
Instructing solicitors find that Wilberforce Chambers houses \u201ca real depth of talent and is very well clerked,\u201d adding: \u201cEveryone I have encountered at the set has been a real pleasure to deal with.\u201d The team is led by practice director Nicholas Luckman and head practice manager Mark Rushton, who earn praise from interviewees who describe them as \u201cgood fun to be around\u201d and note that they \u201calways try to accommodate us and to help out where they can.\u201d Sources praise the team as \u201cforward-thinking, friendly and approachable,\u201d adding that \u201cthe clerks are all on the ball and have details of the matter to hand, the tendency at some sets is that only specific clerks will discuss a particular matter, and it is refreshing that this type of rigid approach is not followed at Wilberforce.\u201d It is evident that this collaborative and flexible approach and commitment to client service extends beyond the clerks\u2019 room, as one source relates: \u201cAccess to senior counsel is sometimes difficult, so having contact details including direct mobile numbers means that when something kicks off after traditional working hours, I can contact counsel and discuss our next moves, whereas some sets would have you working through the clerks only.\u201d The sense that this is a progressive operation is furthered by reports that the set has made \u201cgood use of technology around the Covid-19 crisis\u201d. In short, \u201cthe clerking team is fantastic, they are extremely efficient, know their barristers very well and have a good handle on their skill sets and offer quick turnaround on requests.\u201d<\/p>\n\n\n\n\n\n
\u201cThe excellent service provided by the clerking team is one of Six Pump Court\u2019s biggest strengths\u201d one client reveals, and given the multifaceted nature of the praise the team attracts, it isn\u2019t hard to see why this is the case. Sources praise the \u201cversatility\u201d of the clerks\u2019 room and note that \u201cthey are very hands on with moving things along and if you need something really urgently, they always get it done.\u201d Availability is another key benefit the team offers, with one instructing solicitor remarking: \u201cI can call them out of office hours, and they will get back to me within the hour, which is priceless to me.\u201d This high-quality service level begins at the top, with senior clerk Richard Constable described as \u201cunbelievable in terms of what he will make happen for you.\u201d First junior clerk Ryan Barrow is also lauded as \u201ca star in the clerks\u2019room,\u201d with one interviewee saying: \u201cHe has exceptional organisation skills, the ability to manage fees and he always goes out of his way to ensure that I get my choice of counsel.\u201d Indeed, speaking of the culture of the chambers as a whole, solicitors indicate that \u201cnothing is too much trouble and everyone at the set is always willing to work with you and take into account your needs and wishes.\u201d Other sources commend the team for \u201cpresenting solutions rather than problems,\u201d while the set\u2019s proactive provision of helpful legal update seminars is also regularly mentioned by interviewees when discussing the set\u2019s commitment to client service.<\/p>\n\n\n\n\n\n
\u201cYou feel you are in good hands, with people who understand the practicality of litigation and go the extra mile to help,\u201d according to one instructing solicitor, whose experience of working with Serle Court rings true alongside many others reported to our researchers. Another says, \u201cthe clerks are incredibly helpful and available, they really know their way around the court system, and are very reasonable on fees as well\u201d. \u201cClient-friendly\u201d and \u201ceasy to work with\u201d are impressions frequently encountered in our interview transcripts, as is praise for the team, led by head clerk Steven Whitaker who in turn is assisted by senior clerks Nicholas Hockney and Daniel Wheeler, and senior fees clerk Leigh Byas. Sources are keen to highlight the clerks\u2019 knowledge of both their barristers\u2019 practices and the needs of the instructing solicitors as a real strength, noting that \u201cthey are very good at identifying and matching needs for specific client requirements – they identify who has technical expertise and go beyond that to get the insight to tailor the barrister to the client in tandem with the information we give them. They also take a sensible approach on fees which really helps to manage relationships with clients.\u201d Above all, a signature of Serle Court\u2019s client service is that the \u201cclerking and accounts functions are seamless and without fail always pleasant to deal with.\u201d Another interviewee sums up the set\u2019s appeal well in saying, \u201cthe clerking team are wholly inobtrusive and don\u2019t give the hard sell; when organising complicated hearings and associated arrangements it makes a huge difference that the set is well clerked – it all happens just as it should\u201d.<\/p>\n\n\n\n\n\n
It would be difficult to think of a senior clerk who has been more influential on the profession in recent years than Nick Hill, who was chair of the Institute of Barristers\u2019 Clerks from 2016 to 2019. No wonder clients of this IP specialist set consider him a \u201cmassive asset to the chambers.\u201d According to our sources, Hill has \u201cmodernised the way the set deals with its network,\u201d and reassures clients by being \u201cvery clear and open in his communication,\u201d and \u201claying everything out on the table rather than doing shady deals behind closed doors.\u201d Solicitors appreciate the fact that he has \u201cinvested a lot of time into getting to know the IP world properly.\u201d They also applaud him for establishing a \u201cfamily atmosphere\u201d and a \u201cproper, personal relationship\u201d between the set and its clients. Hill is supported by the \u201cvery professional and efficient\u201d Tim Fairburn, who earns praise from solicitors who describe him as \u201cextremely approachable, and always available at the end of the phone.\u201d Instructing solicitors also identify David Court as a man who \u201cunderstands the pressure points in your job and does what he can to assist,\u201d while chambers administrator Zena Robbins is said to be \u201cabsolutely wonderful at breaking down the barriers and being really welcoming to clients who are not used to instructing a barrister.\u201d One interviewee summarises the client experience as follows: \u201cThe team provides a phenomenal service which goes above and beyond anything you would expect of a traditional clerks\u2019 room. I think Three New Square stands head and shoulders above other sets in this regard.\u201d<\/p>\n\n\n\n\n\n
The \u201cRolls-Royce service\u201d provided by the clerks at 5 Paper Buildings is widely regarded as a considerable benefit of choosing to instruct the chambers. Sources characterise it as a \u201cvery accommodating set,\u201d with commentators quick to highlight that \u201cthey take on board concerns and are ever so approachable.\u201d Interviewees also commend the personal nature of the relationships formed by the team, with one instructing solicitor saying: \u201cIt\u2019s a different level of client service, \u201c I feel like I am part of their family.\u201d At the head of the clerking team is senior clerk Dale Jones, who maintains a reputation as \u201cthe dean of all senior clerks\u201d due to his constructive approach. One impressed interviewee attests: \u201cIf there is ever an issue, I can call him up and he\u2019ll sort everything out.\u201d Jones\u2019 flexible and collaborative attitude is mirrored by first junior clerk Graham Briggs and second junior Dan Barnett, who receive praise for being \u201cadept at coming up with practical solutions.\u201d An important aspect of the service provided by chambers as a whole is its commitment to attending to clients\u2019 needs in a timely manner, with market sources revealing that \u201cwhen organising diaries and fees, everyone is very on the ball.\u201d Overall, it is the \u201chelpful and efficient\u201d service provided that most stands out, with one client summarising the experience succinctly: \u201cMy overall impression of the set is that they are a fantastic set of chambers to work with. Everyone I come into contact with there is always very helpful and pleasant to work with.\u201d<\/p>\n\n\n\n\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[],"tags":[],"publication":[],"blocks":[{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Discover which sets are particularly commended for their provision of quality client service, as researched by the Chambers UK Bar team.<\/p>\n","innerContent":["\n
Discover which sets are particularly commended for their provision of quality client service, as researched by the Chambers UK Bar team.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Crown Office Chambers","headerLevel":"2","blockId":"Z4kRd2","blockUniqueClass":"lazyblock-chambers-header-Z4kRd2"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Impressed instructing solicitors report that the clerking at Crown Office Chambers is \"consistently excellent and a real draw for chambers,\" adding that \"the clerks are always very helpful and you can really trust their recommendations.\" The clerking team is led by the \"very responsive and attentive\" Andy Flanagan, the set's senior managing clerk, who is consistently praised as \" a lovely guy who really knows the different strengths of his counsel.\" Flanagan is ably supported by a strong team of senior clerks, including the \"understanding and responsive? Steve Purse, who serves as the senior insurance and professional liability clerk, and the \"excellent\" James Wilkinson, who clerks the set's clinical negligence and personal injury team. The set's senior criminal regulatory and environmental clerk Toby Sparrow is also held in high regard by instructing solicitors, who describe him as \"incredibly proactive, very accommodating and straightforward to deal with on fees.\" Interviewees further add: \"He is extremely focused, works well in relation to all his barristers and takes a keen interest in the cases coming through the door. He's very easy to deal with and works hard to ensure availability, Toby really enhances the regulatory offering.\" In addition to the stellar service provided by the clerking team, the set's seminar series is also mentioned regularly by interviewees, who describe the events as \"very informative and on trend in terms of recent legal issues and developments.\" Another solicitor notes: \"The clerking team is one of the major selling points of Crown Office Chambers, everyone is approachable, responsive and takes a commercial approach. They can be flexible on fees and are prompt in issuing fee notes, which is such a simple thing but makes all the difference.\"<\/p>\n","innerContent":["\n
Impressed instructing solicitors report that the clerking at Crown Office Chambers is \"consistently excellent and a real draw for chambers,\" adding that \"the clerks are always very helpful and you can really trust their recommendations.\" The clerking team is led by the \"very responsive and attentive\" Andy Flanagan, the set's senior managing clerk, who is consistently praised as \" a lovely guy who really knows the different strengths of his counsel.\" Flanagan is ably supported by a strong team of senior clerks, including the \"understanding and responsive? Steve Purse, who serves as the senior insurance and professional liability clerk, and the \"excellent\" James Wilkinson, who clerks the set's clinical negligence and personal injury team. The set's senior criminal regulatory and environmental clerk Toby Sparrow is also held in high regard by instructing solicitors, who describe him as \"incredibly proactive, very accommodating and straightforward to deal with on fees.\" Interviewees further add: \"He is extremely focused, works well in relation to all his barristers and takes a keen interest in the cases coming through the door. He's very easy to deal with and works hard to ensure availability, Toby really enhances the regulatory offering.\" In addition to the stellar service provided by the clerking team, the set's seminar series is also mentioned regularly by interviewees, who describe the events as \"very informative and on trend in terms of recent legal issues and developments.\" Another solicitor notes: \"The clerking team is one of the major selling points of Crown Office Chambers, everyone is approachable, responsive and takes a commercial approach. They can be flexible on fees and are prompt in issuing fee notes, which is such a simple thing but makes all the difference.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"4 Paper Buildings","headerLevel":"2","blockId":"1kp5bd","blockUniqueClass":"lazyblock-chambers-header-1kp5bd"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
According to one source: \"4 Paper Buildings stands out not just for the exceptional calibre of its barristers, but also because of the warmth and team spirit shown at every level of chambers, including by the clerks, who are the best in London.\" The clerking team is exceptionally well-regarded by those that instruct the set, with one solicitor reporting: \"They are accommodating with timeframes, flexible with fees when needed and always have someone suitable to offer for a case.\" Another remarks that \"the set is my first port of call as I have never had a bad experience and the clerks are superb, everyone is friendly, efficient and always on hand to assist.\" Interviewees speak extremely highly of senior clerk Michael Reeves, who \"runs a tight ship\" and \"is a fantastic example of how to make clients feel appreciated and looked after.\" First junior clerk Paul Hennessy also receives fulsome praise from sources who say: \"Paul is wonderful, so helpful and willing to do whatever is necessary to help you out in a difficult situation. Nothing is ever too much trouble for him.\" This accommodating and supportive atmosphere is considered a key aspect of the set's appeal within the family law market, and firmly positions the clerks as a team that is \"second to none\" and \"will never let you down.\"<\/p>\n","innerContent":["\n
According to one source: \"4 Paper Buildings stands out not just for the exceptional calibre of its barristers, but also because of the warmth and team spirit shown at every level of chambers, including by the clerks, who are the best in London.\" The clerking team is exceptionally well-regarded by those that instruct the set, with one solicitor reporting: \"They are accommodating with timeframes, flexible with fees when needed and always have someone suitable to offer for a case.\" Another remarks that \"the set is my first port of call as I have never had a bad experience and the clerks are superb, everyone is friendly, efficient and always on hand to assist.\" Interviewees speak extremely highly of senior clerk Michael Reeves, who \"runs a tight ship\" and \"is a fantastic example of how to make clients feel appreciated and looked after.\" First junior clerk Paul Hennessy also receives fulsome praise from sources who say: \"Paul is wonderful, so helpful and willing to do whatever is necessary to help you out in a difficult situation. Nothing is ever too much trouble for him.\" This accommodating and supportive atmosphere is considered a key aspect of the set's appeal within the family law market, and firmly positions the clerks as a team that is \"second to none\" and \"will never let you down.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"7 King's Bench Walk","headerLevel":"2","blockId":"ZyMWQe","blockUniqueClass":"lazyblock-chambers-header-ZyMWQe"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
The clerks' room at this \"stellar chambers\" is led by two highly experienced senior clerks: Greg Leyden and Bernie Hyatt. Hyatt, a well-recognised figure among his fellow clerks, instructing solicitors and barristers, is described as \"the perfect middle man.\" This has much to do with the fact that he is \"always responsive,\" but sources also say he \"has a caring attitude towards the solicitors and the barristers.\" Greg Leyden is \"fantastic, responsive at all times of day, and flexible and accommodating with fees and trying to find the right people.\" Leyden and Hyatt are \"supported by a first- class team,\" including three clerks and one arbitrators' clerk. First junior clerk Gary Rose is widely praised by instructing solicitors at top City firms. \"He is an excellent clerk,\" says one source, who adds: \"He is proactive, sensible, reasonable on fees and extremely helpful.\" Another impressed interviewee told us: \"Gary is great, one of the best in the business. He's always really understanding and solutions-focused.\" Instructing solicitors particularly appreciate that the experience of the more senior members of the team, and the training of the more recent recruits to the clerks' room, means that the instruction process is always well-handled and friendly. One source says: \"When they pick up the phone they are pleased to hear from you and they're good at building a rapport.\" The clerks are also commended for their commercial approach and \"are able to see the bigger picture.\" With such expertise present in the clerks' room, this comment from a solicitor will come as no surprise: \"It is the best clerking team I've worked with.\"<\/p>\n","innerContent":["\n
The clerks' room at this \"stellar chambers\" is led by two highly experienced senior clerks: Greg Leyden and Bernie Hyatt. Hyatt, a well-recognised figure among his fellow clerks, instructing solicitors and barristers, is described as \"the perfect middle man.\" This has much to do with the fact that he is \"always responsive,\" but sources also say he \"has a caring attitude towards the solicitors and the barristers.\" Greg Leyden is \"fantastic, responsive at all times of day, and flexible and accommodating with fees and trying to find the right people.\" Leyden and Hyatt are \"supported by a first- class team,\" including three clerks and one arbitrators' clerk. First junior clerk Gary Rose is widely praised by instructing solicitors at top City firms. \"He is an excellent clerk,\" says one source, who adds: \"He is proactive, sensible, reasonable on fees and extremely helpful.\" Another impressed interviewee told us: \"Gary is great, one of the best in the business. He's always really understanding and solutions-focused.\" Instructing solicitors particularly appreciate that the experience of the more senior members of the team, and the training of the more recent recruits to the clerks' room, means that the instruction process is always well-handled and friendly. One source says: \"When they pick up the phone they are pleased to hear from you and they're good at building a rapport.\" The clerks are also commended for their commercial approach and \"are able to see the bigger picture.\" With such expertise present in the clerks' room, this comment from a solicitor will come as no surprise: \"It is the best clerking team I've worked with.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Quadrant Chambers","headerLevel":"2","blockId":"2rKq5Q","blockUniqueClass":"lazyblock-chambers-header-2rKq5Q"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
The barristers at Quadrant take on \"big-ticket\"cases and are ably supported by what one interviewee calls the \"best clerking team in London.\" \"Quadrant Chambers is driven by excellence at every level,\" says another source, adding: \"The clerks provide an efficient and seamless service. I have been particularly impressed by this set's responsiveness and client-focused approach, which place it among the top performers in the market.\" Senior clerks Gary Ventura and Simon Slattery draw significant praise from instructing solicitors. \"Gary is very good at putting you with the right barrister for the issue you have,\" says one impressed source, while another appreciates that he is \"incredibly well connected and straight talking.\" Sources also comment on the clerks' ability to build relationships, and particularly note that Ventura is \"always genuinely interested in your firm and you can tell he is in it for the long haul.\" Slattery, who joined Quadrant in 2013, is described as \"very experienced and very user-friendly.\" Busy instructing solicitors are quick to sing his praises and note that he is \"very efficient, easy to deal with and easy to pick up the phone to.\" Daniel Westerman continues to go from strength to strength and deserves a \"special mention\" for his promotion to senior practice manager in 2020, as do the practice managers: John Walker, Paul Bloxham and Daryl Hughes. The \"particularly helpful and on the ball\" Jordan Elliott and Billy Beckett are the set's two assistant practice managers. Three junior clerks, who are noted to have \"really good contacts with the court,\" and a team of accomplished fees clerks complete the \"world class\" clerking team at Quadrant. Clients of the set also benefit from the expertise of COO Peter Blair and Sarah Longden, the set's business development director.<\/p>\n","innerContent":["\n
The barristers at Quadrant take on \"big-ticket\"cases and are ably supported by what one interviewee calls the \"best clerking team in London.\" \"Quadrant Chambers is driven by excellence at every level,\" says another source, adding: \"The clerks provide an efficient and seamless service. I have been particularly impressed by this set's responsiveness and client-focused approach, which place it among the top performers in the market.\" Senior clerks Gary Ventura and Simon Slattery draw significant praise from instructing solicitors. \"Gary is very good at putting you with the right barrister for the issue you have,\" says one impressed source, while another appreciates that he is \"incredibly well connected and straight talking.\" Sources also comment on the clerks' ability to build relationships, and particularly note that Ventura is \"always genuinely interested in your firm and you can tell he is in it for the long haul.\" Slattery, who joined Quadrant in 2013, is described as \"very experienced and very user-friendly.\" Busy instructing solicitors are quick to sing his praises and note that he is \"very efficient, easy to deal with and easy to pick up the phone to.\" Daniel Westerman continues to go from strength to strength and deserves a \"special mention\" for his promotion to senior practice manager in 2020, as do the practice managers: John Walker, Paul Bloxham and Daryl Hughes. The \"particularly helpful and on the ball\" Jordan Elliott and Billy Beckett are the set's two assistant practice managers. Three junior clerks, who are noted to have \"really good contacts with the court,\" and a team of accomplished fees clerks complete the \"world class\" clerking team at Quadrant. Clients of the set also benefit from the expertise of COO Peter Blair and Sarah Longden, the set's business development director.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Outer Temple Chambers","headerLevel":"2","blockId":"Z1fGBSU","blockUniqueClass":"lazyblock-chambers-header-Z1fGBSU"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Outer Temple is described as a \"very modern set\" with a \"phenomenally attentive clerking team.\" One instructing solicitor notes that the clerks provide \"wonderful service that is professional, friendly, personal and very efficient,\" while another praises the team as \"approachable and extremely helpful.\" Coming in for particular praise are the \"excellent\" Paul Barton and Graham Woods, who serve as practice directors in the set's health team. Barton \"provides a first-rate service\" and is lauded by solicitors as \"helpful, friendly, quick and responsive,\" while Woods is \"a real pleasure to work with\" and \"takes a commercial approach to working with solicitors.\" Practice directors Nicholas Levett, David Smith and Matt Sale, who head the set's business team, are also highlighted by interviewees for their commitment to client service. Solicitors praise the team as \"first class\" and note that the clerks are \"particularly good at providing competitive fees.\" Levett is singled out for praise by our interviewees, who note that he is \"very personable and strikes up a great rapport for those instructing the barristers. He goes the extra mile and provides a Rolls Royce service.\" Practice manager Adam Macdonald is also recommended by instructing solicitors, with one describing him as \"faultless.\" Others say: \"The clerks at Outer Temple go above and beyond; it is the standout set for client care.\"<\/p>\n","innerContent":["\n
Outer Temple is described as a \"very modern set\" with a \"phenomenally attentive clerking team.\" One instructing solicitor notes that the clerks provide \"wonderful service that is professional, friendly, personal and very efficient,\" while another praises the team as \"approachable and extremely helpful.\" Coming in for particular praise are the \"excellent\" Paul Barton and Graham Woods, who serve as practice directors in the set's health team. Barton \"provides a first-rate service\" and is lauded by solicitors as \"helpful, friendly, quick and responsive,\" while Woods is \"a real pleasure to work with\" and \"takes a commercial approach to working with solicitors.\" Practice directors Nicholas Levett, David Smith and Matt Sale, who head the set's business team, are also highlighted by interviewees for their commitment to client service. Solicitors praise the team as \"first class\" and note that the clerks are \"particularly good at providing competitive fees.\" Levett is singled out for praise by our interviewees, who note that he is \"very personable and strikes up a great rapport for those instructing the barristers. He goes the extra mile and provides a Rolls Royce service.\" Practice manager Adam Macdonald is also recommended by instructing solicitors, with one describing him as \"faultless.\" Others say: \"The clerks at Outer Temple go above and beyond; it is the standout set for client care.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Twenty Essex","headerLevel":"2","blockId":"Z26bxrK","blockUniqueClass":"lazyblock-chambers-header-Z26bxrK"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
The clerks at Twenty Essex attract a great deal of praise from instructing solicitors. On an administrative level, interviewees are pleased with the fact that \"the back office runs very smoothly\" and that the clerks are \"always responsive.\" In addition, the ability of the clerks to understand each individual client is particularly lauded, with one source noting: \"They are adaptable to our client's circumstances.\" Although the barristers at Twenty Essex are busy, the clerks are \"very good at placing appointments\" and \"always very efficient,\" which enables solicitors to book in time with their preferred counsel. Practice directors Arron Zitver and Christopher Theobald are \"very flexible, always trying to help and find the right person and very commercial.\" Anthony Carroll completes the trio of practice directors at Twenty Essex. Three practice managers are also available to assist solicitors. Tara Shah and Rachael Osborne both bring extensive expertise and experience to the team and George Bennett is praised as \"very straightforward.\" The assistant practice managers and junior clerks are also excellent additions to the clerks' room. Sources see the team at Twenty Essex as an \"innovative\" group who are not afraid to modernise to provide an exemplary service to their clients. Overall, as one solicitor puts it, \"Twenty Essex always provides exceptional legal services,\" from the set's top silks to the most junior of clerks.<\/p>\n","innerContent":["\n
The clerks at Twenty Essex attract a great deal of praise from instructing solicitors. On an administrative level, interviewees are pleased with the fact that \"the back office runs very smoothly\" and that the clerks are \"always responsive.\" In addition, the ability of the clerks to understand each individual client is particularly lauded, with one source noting: \"They are adaptable to our client's circumstances.\" Although the barristers at Twenty Essex are busy, the clerks are \"very good at placing appointments\" and \"always very efficient,\" which enables solicitors to book in time with their preferred counsel. Practice directors Arron Zitver and Christopher Theobald are \"very flexible, always trying to help and find the right person and very commercial.\" Anthony Carroll completes the trio of practice directors at Twenty Essex. Three practice managers are also available to assist solicitors. Tara Shah and Rachael Osborne both bring extensive expertise and experience to the team and George Bennett is praised as \"very straightforward.\" The assistant practice managers and junior clerks are also excellent additions to the clerks' room. Sources see the team at Twenty Essex as an \"innovative\" group who are not afraid to modernise to provide an exemplary service to their clients. Overall, as one solicitor puts it, \"Twenty Essex always provides exceptional legal services,\" from the set's top silks to the most junior of clerks.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Devereux","headerLevel":"2","blockId":"Z1DbvWG","blockUniqueClass":"lazyblock-chambers-header-Z1DbvWG"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Led by \"fantastic\" chambers director Vince Plant, Devereux is consistently praised by instructing solicitors for its dedication to client service. Interviewees laude the chambers as \"the most responsive, understanding and user-friendly set at the Bar,\" with \"a fantastic team of clerks who are responsive but also very experienced and know what is needed at any given time.\" Solicitors draw considerable attention to the set's provision of a \"personalised yet professional service,\" noting that \"all the clerks are really friendly, and you get the sense that everyone really knows you and your case.\" Another interviewee goes on to add: \"The clerking has a personal touch and they're all very helpful. They'll try to work towards whatever deadlines you have and are very patient, flexible and collaborative.\" Senior practice manager Glenn Billenness and practice manager Cyrus Biggs are both praised as being \"extremely easy to deal with,\" and solicitors note that both clerks \"put a lot of effort into getting to know the team.\" Several other members of the clerking team are also singled out for praise by interviewees, including deputy practice manager James Hudson and practice manager Chris Downes. Hudson is \"always helpful and polite,\" reports one solicitor, while another notes that Downes is \"absolutely fantastic\" and \"a real standout in the clerking world.\" The team's commercial awareness is also regularly mentioned by interviewees, who praise Devereux as \"a very commercial and modern set\" and report that \"the clerks really understand the commercial needs of solicitors.\" Another solicitor adds: \"I would always use Devereux above any other set as the client care filters right the way through the chambers from the QCs to the clerks. Everyone on the clerking team is very responsive, very friendly and will go out of their way to help and find the right fit.\"<\/p>\n","innerContent":["\n
Led by \"fantastic\" chambers director Vince Plant, Devereux is consistently praised by instructing solicitors for its dedication to client service. Interviewees laude the chambers as \"the most responsive, understanding and user-friendly set at the Bar,\" with \"a fantastic team of clerks who are responsive but also very experienced and know what is needed at any given time.\" Solicitors draw considerable attention to the set's provision of a \"personalised yet professional service,\" noting that \"all the clerks are really friendly, and you get the sense that everyone really knows you and your case.\" Another interviewee goes on to add: \"The clerking has a personal touch and they're all very helpful. They'll try to work towards whatever deadlines you have and are very patient, flexible and collaborative.\" Senior practice manager Glenn Billenness and practice manager Cyrus Biggs are both praised as being \"extremely easy to deal with,\" and solicitors note that both clerks \"put a lot of effort into getting to know the team.\" Several other members of the clerking team are also singled out for praise by interviewees, including deputy practice manager James Hudson and practice manager Chris Downes. Hudson is \"always helpful and polite,\" reports one solicitor, while another notes that Downes is \"absolutely fantastic\" and \"a real standout in the clerking world.\" The team's commercial awareness is also regularly mentioned by interviewees, who praise Devereux as \"a very commercial and modern set\" and report that \"the clerks really understand the commercial needs of solicitors.\" Another solicitor adds: \"I would always use Devereux above any other set as the client care filters right the way through the chambers from the QCs to the clerks. Everyone on the clerking team is very responsive, very friendly and will go out of their way to help and find the right fit.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"9 Gough Chambers","headerLevel":"2","blockId":"Z2sMOt3","blockUniqueClass":"lazyblock-chambers-header-Z2sMOt3"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
\"Everyone at 9 Gough Chambers goes above and beyond with regards to the service they provide,\" according to one impressed interviewee, while another notes that \"the clerking team is the best of the best, they're always available, deal with issues straight away, understand how their clients work and are realistic with fees.\" The clerking team is headed by the \"very impressive\" Michael Goodridge, who has served as director of clerking and business development at the set for over 16 years. Instructing solicitors draw considerable attention to his responsiveness and user-friendly approach, reporting that \"he never fails to return a call or respond to an email, and possesses all the qualities that other sets' senior clerks so often lack.\" Solicitors also regularly mention his commercial acumen as a very valuable attribute, noting that \"he has a unique understanding of the pressures that firms face and of the commercial matrix underpinning the relationship between solicitor and barrister.\" Goodridge is ably supported by a strong team of clerks, including the \"always brilliant and very accommodating\" Jaime Brooks, the senior family and court of protection and managing civil clerk, and the \"excellent\" senior criminal clerk David Landa. The \"very helpful and responsive\" Ellie Brand, the executive civil and mediation clerk, is also routinely singled out for praise. One instructing solicitor reports that she \"deserves special mention for her ability to juggle several tasks at once and for being so patient,\" while another attests that she is \"always happy to go the extra mile to assist.\" Interviewees further note: \"The set would not be as efficient as it is without this clerking team, and Michael Goodridge goes out of his way to ensure things are going to plan and that his clients are happy, which is critical.\"<\/p>\n","innerContent":["\n
\"Everyone at 9 Gough Chambers goes above and beyond with regards to the service they provide,\" according to one impressed interviewee, while another notes that \"the clerking team is the best of the best, they're always available, deal with issues straight away, understand how their clients work and are realistic with fees.\" The clerking team is headed by the \"very impressive\" Michael Goodridge, who has served as director of clerking and business development at the set for over 16 years. Instructing solicitors draw considerable attention to his responsiveness and user-friendly approach, reporting that \"he never fails to return a call or respond to an email, and possesses all the qualities that other sets' senior clerks so often lack.\" Solicitors also regularly mention his commercial acumen as a very valuable attribute, noting that \"he has a unique understanding of the pressures that firms face and of the commercial matrix underpinning the relationship between solicitor and barrister.\" Goodridge is ably supported by a strong team of clerks, including the \"always brilliant and very accommodating\" Jaime Brooks, the senior family and court of protection and managing civil clerk, and the \"excellent\" senior criminal clerk David Landa. The \"very helpful and responsive\" Ellie Brand, the executive civil and mediation clerk, is also routinely singled out for praise. One instructing solicitor reports that she \"deserves special mention for her ability to juggle several tasks at once and for being so patient,\" while another attests that she is \"always happy to go the extra mile to assist.\" Interviewees further note: \"The set would not be as efficient as it is without this clerking team, and Michael Goodridge goes out of his way to ensure things are going to plan and that his clients are happy, which is critical.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"1 Crown Office Row","headerLevel":"2","blockId":"1Kxzwu","blockUniqueClass":"lazyblock-chambers-header-1Kxzwu"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
\"The clerks at 1 Crown Office Row are the best in the industry,\" reports one impressed source, who explains: \"They are excellent at developing and maintaining relationships and offer a very personalised service.\" Instructing solicitors appreciate the clerks' dedication to client service, noting that \"they routinely go out of their way to help and accommodate our needs, are very approachable and take pride in what they do.\" The flexibility of the clerking team is also appreciated, with interviewees reporting: \"They are very proactive and will bend over backwards to help and ensure deadlines are met.\" Senior clerk Matthew Phipps oversees a \"well-organised and efficient\" team, and is ably assisted by a strong team of junior clerks. Several members of the team are held out for praise by impressed instructing solicitors, including first junior clerk John Mclaren and second junior Chloe Turvill. \"They will move heaven and earth to accommodate us,\" notes one interviewee, who adds: \"The service they provide is first class.\" Sources are also quick to highlight the clerks' in depth knowledge of their barristers' practices and individual strengths, and appreciate that \"they can be relied upon to provide an excellent recommendation and can match you with the best barrister for the case in hand.\" A final client praises 1 Crown Office Row as \"a delightful chambers with a great set of clerks who do an utterly amazing job.\"<\/p>\n","innerContent":["\n
\"The clerks at 1 Crown Office Row are the best in the industry,\" reports one impressed source, who explains: \"They are excellent at developing and maintaining relationships and offer a very personalised service.\" Instructing solicitors appreciate the clerks' dedication to client service, noting that \"they routinely go out of their way to help and accommodate our needs, are very approachable and take pride in what they do.\" The flexibility of the clerking team is also appreciated, with interviewees reporting: \"They are very proactive and will bend over backwards to help and ensure deadlines are met.\" Senior clerk Matthew Phipps oversees a \"well-organised and efficient\" team, and is ably assisted by a strong team of junior clerks. Several members of the team are held out for praise by impressed instructing solicitors, including first junior clerk John Mclaren and second junior Chloe Turvill. \"They will move heaven and earth to accommodate us,\" notes one interviewee, who adds: \"The service they provide is first class.\" Sources are also quick to highlight the clerks' in depth knowledge of their barristers' practices and individual strengths, and appreciate that \"they can be relied upon to provide an excellent recommendation and can match you with the best barrister for the case in hand.\" A final client praises 1 Crown Office Row as \"a delightful chambers with a great set of clerks who do an utterly amazing job.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Byrom Street Chambers","headerLevel":"2","blockId":"21v7zA","blockUniqueClass":"lazyblock-chambers-header-21v7zA"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
\"The clerks at Byrom Street Chambers will always go above and beyond to help,\" attests one impressed interviewee, adding: \"They are the most organised clerks that I have ever come across and are very quick to take any action that is needed.\" Instructing solicitors regularly highlight the flexibility of the team as a real strength, noting that \"the clerks go out of their way to accommodate our needs, and are proactive, helpful and efficient in the delivery of their service.\" The \"absolutely brilliant\" senior clerk Steve Price and deputy senior clerk Matt Tudor are held in particularly high regard by interviewees: \"The whole team is worthy of praise, but Steve and Matt are always on the ball and are very helpful.\" Another solicitor adds: \"They are both very personal in their approach and very commercially effective.\" The \"seamless service\" provided by the team is also regularly mentioned by instructing solicitors, who report that \"everyone is so quick to respond and able to anticipate difficulties.\" The strength of the clerking team perhaps best summarised by one interviewee who states: \"The clerks are outstanding - everyone is so approachable and helpful. They outshine all other chambers around the country.\"<\/p>\n","innerContent":["\n
\"The clerks at Byrom Street Chambers will always go above and beyond to help,\" attests one impressed interviewee, adding: \"They are the most organised clerks that I have ever come across and are very quick to take any action that is needed.\" Instructing solicitors regularly highlight the flexibility of the team as a real strength, noting that \"the clerks go out of their way to accommodate our needs, and are proactive, helpful and efficient in the delivery of their service.\" The \"absolutely brilliant\" senior clerk Steve Price and deputy senior clerk Matt Tudor are held in particularly high regard by interviewees: \"The whole team is worthy of praise, but Steve and Matt are always on the ball and are very helpful.\" Another solicitor adds: \"They are both very personal in their approach and very commercially effective.\" The \"seamless service\" provided by the team is also regularly mentioned by instructing solicitors, who report that \"everyone is so quick to respond and able to anticipate difficulties.\" The strength of the clerking team perhaps best summarised by one interviewee who states: \"The clerks are outstanding - everyone is so approachable and helpful. They outshine all other chambers around the country.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"7BR","headerLevel":"2","blockId":"21BgYX","blockUniqueClass":"lazyblock-chambers-header-21BgYX"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Instructing solicitors praise 7BR as \"a very modern and efficient set of chambers,\" adding that \"when you ring up the reception staff are really nice and will put you through to the knowledgeable and helpful clerks who go out of their way to help you with any queries.\" The clerking team is led by the set's joint senior clerks Paul Eeles and Steven Wright and is consistently praised as \"the absolute best in the industry.\" The team's ability to match barristers with cases is regularly mentioned by interviewees as a key strength, with one solicitor noting that Paul Eeles and first junior Mark Waterson \"go above and beyond to facilitate the use of counsel, when someone is unavailable they offer suitable and highly competent alternatives. If work is passed to another barrister, I know that barrister will come with the personal recommendation of Paul or Mark, and that is good enough for me.\" While the clerking team is regularly held out for praise by interviewees, the client service offered by the set's barristers is also more than worthy of mention. Instructing solicitors note that the barristers \"understand the sensitive nature of the work they are dealing with and are very aware of their responsibilities,\" and describe the tenants as \"very responsive and willing to work as a team when pursuing cases.\" Another solicitor adds: \"The barristers are charming, approachable and always on hand to help, you can trust 7BR with the most complex of cases and know that your clients will be in good hands.\" The set's commitment to client service is further exemplified through its annual provision of a \u201cwidely respected and well attended\u201d seminar series, the Skeleton Series. Instructing solicitors are quick to praise the lectures as \u201cextremely informative and useful,\u201d adding that \u201cthe series is very enjoyable and includes talks from very eminent barristers and medical experts in often quite complex areas of law.\u201d<\/p>\n","innerContent":["\n
Instructing solicitors praise 7BR as \"a very modern and efficient set of chambers,\" adding that \"when you ring up the reception staff are really nice and will put you through to the knowledgeable and helpful clerks who go out of their way to help you with any queries.\" The clerking team is led by the set's joint senior clerks Paul Eeles and Steven Wright and is consistently praised as \"the absolute best in the industry.\" The team's ability to match barristers with cases is regularly mentioned by interviewees as a key strength, with one solicitor noting that Paul Eeles and first junior Mark Waterson \"go above and beyond to facilitate the use of counsel, when someone is unavailable they offer suitable and highly competent alternatives. If work is passed to another barrister, I know that barrister will come with the personal recommendation of Paul or Mark, and that is good enough for me.\" While the clerking team is regularly held out for praise by interviewees, the client service offered by the set's barristers is also more than worthy of mention. Instructing solicitors note that the barristers \"understand the sensitive nature of the work they are dealing with and are very aware of their responsibilities,\" and describe the tenants as \"very responsive and willing to work as a team when pursuing cases.\" Another solicitor adds: \"The barristers are charming, approachable and always on hand to help, you can trust 7BR with the most complex of cases and know that your clients will be in good hands.\" The set's commitment to client service is further exemplified through its annual provision of a \u201cwidely respected and well attended\u201d seminar series, the Skeleton Series. Instructing solicitors are quick to praise the lectures as \u201cextremely informative and useful,\u201d adding that \u201cthe series is very enjoyable and includes talks from very eminent barristers and medical experts in often quite complex areas of law.\u201d<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"2 Temple Gardens","headerLevel":"2","blockId":"Z2uUmA8","blockUniqueClass":"lazyblock-chambers-header-Z2uUmA8"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Sources are full of praise for the \u201cexcellent, reliable and approachable\u201d clerks at 2 Temple Gardens, who are highly recommended for their efficiency and responsiveness. \u201cThe clerking is excellent and response times are spot on,\u201d says one interviewee, while another notes that \u201cif you ask them to do something, it will get done.\u201d The team is also lauded for its open and flexible approach, with sources saying that \u201cthey always have a solution in place, rather than just coming to you with a problem, and are always willing to enter into a dialogue.\u201d Senior clerk Lee Tyler and deputy senior clerk Paul Cray both receive praise for \u201calways going beyond the call of duty,\u201d an attitude which sources make clear also extends to the team as a whole; they are \u201cextremely proactive and endeavour to find solutions\u201d and \u201calways make you feel like your business is of the utmost importance.\u201d More junior members of the clerking team also receive strong individual recommendations, including Leanne Taylor, Billy Hammonds and Matthew Moylan, who is singled out by one instructing solicitor as \u201cone of the best clerks I\u2019ve dealt with.\u201d Overall, the quality and consistency of the clerking has impressed commentators, who describe the team as \u201csecond to none\u201d and \u201cthe best of all the sets we\u2019ve used.<\/p>\n","innerContent":["\n
Sources are full of praise for the \u201cexcellent, reliable and approachable\u201d clerks at 2 Temple Gardens, who are highly recommended for their efficiency and responsiveness. \u201cThe clerking is excellent and response times are spot on,\u201d says one interviewee, while another notes that \u201cif you ask them to do something, it will get done.\u201d The team is also lauded for its open and flexible approach, with sources saying that \u201cthey always have a solution in place, rather than just coming to you with a problem, and are always willing to enter into a dialogue.\u201d Senior clerk Lee Tyler and deputy senior clerk Paul Cray both receive praise for \u201calways going beyond the call of duty,\u201d an attitude which sources make clear also extends to the team as a whole; they are \u201cextremely proactive and endeavour to find solutions\u201d and \u201calways make you feel like your business is of the utmost importance.\u201d More junior members of the clerking team also receive strong individual recommendations, including Leanne Taylor, Billy Hammonds and Matthew Moylan, who is singled out by one instructing solicitor as \u201cone of the best clerks I\u2019ve dealt with.\u201d Overall, the quality and consistency of the clerking has impressed commentators, who describe the team as \u201csecond to none\u201d and \u201cthe best of all the sets we\u2019ve used.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"11KBW","headerLevel":"2","blockId":"2uHbKS","blockUniqueClass":"lazyblock-chambers-header-2uHbKS"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
According to instructing solicitors, \u201cthe client service provided by 11KBW is top notch, and everything about working with them is perfect.\u201d One source enthuses: \u201cThey always go out of their way to help, when I have had situations where I needed representation or advice quickly they have done everything they could to try to accommodate me.\u201d Clients appreciate that they \u201cunderstand your requirements in terms of availability and the type of work, and they know who would benefit your client most.\u201d Further, they can be relied upon to \u201ccome up with creative solutions to your particular needs.\u201d The team is jointly led by the \u201cfantastic\u201d Lucy Barbet and Mark Dann, whom clients find to be fully on top of complex legal issues, and able to deal with rapidly developing situations in an unflustered manner. \u201cThey never panic,\u201d according to one client, \u201cbut remain calm, sensible and responsive.\u201d Team leader Lee Cutler receives plaudits for his \u201cvery effective approach\u201d; commentators add: \u201cHe is very pleasant, and understands your needs and is easy to get hold of.\u201d Among others who attract special praise are Joe Freeman and team leader Harry Gilson: \u201cThey take a very sensible approach to fees and have a pragmatic understanding of the client\u2019s commercial drivers.\u201d Meanwhile, clients remark that Michael Smith and Hannah Rayner \u201care extremely supportive, and always respond to queries immediately.\u201d The set is notable for its provision of resources in the form of blogs, seminars and newsletters, which are highly valued by our interviewees: \u201cThe monthly public procurement and state aid updates are very useful, as was a recent webinar on Covid-19.\u201dThe Panopticon blog is also noted to be \u201cgenuinely a must-read for lawyers in the data law space.\u201d<\/p>\n","innerContent":["\n
According to instructing solicitors, \u201cthe client service provided by 11KBW is top notch, and everything about working with them is perfect.\u201d One source enthuses: \u201cThey always go out of their way to help, when I have had situations where I needed representation or advice quickly they have done everything they could to try to accommodate me.\u201d Clients appreciate that they \u201cunderstand your requirements in terms of availability and the type of work, and they know who would benefit your client most.\u201d Further, they can be relied upon to \u201ccome up with creative solutions to your particular needs.\u201d The team is jointly led by the \u201cfantastic\u201d Lucy Barbet and Mark Dann, whom clients find to be fully on top of complex legal issues, and able to deal with rapidly developing situations in an unflustered manner. \u201cThey never panic,\u201d according to one client, \u201cbut remain calm, sensible and responsive.\u201d Team leader Lee Cutler receives plaudits for his \u201cvery effective approach\u201d; commentators add: \u201cHe is very pleasant, and understands your needs and is easy to get hold of.\u201d Among others who attract special praise are Joe Freeman and team leader Harry Gilson: \u201cThey take a very sensible approach to fees and have a pragmatic understanding of the client\u2019s commercial drivers.\u201d Meanwhile, clients remark that Michael Smith and Hannah Rayner \u201care extremely supportive, and always respond to queries immediately.\u201d The set is notable for its provision of resources in the form of blogs, seminars and newsletters, which are highly valued by our interviewees: \u201cThe monthly public procurement and state aid updates are very useful, as was a recent webinar on Covid-19.\u201dThe Panopticon blog is also noted to be \u201cgenuinely a must-read for lawyers in the data law space.\u201d<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"39 Essex Chambers","headerLevel":"2","blockId":"ZMwnbW","blockUniqueClass":"lazyblock-chambers-header-ZMwnbW"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Solicitors find that, \u201cwhile others do an adequate job, the clerks at 39 Essex really go the extra mile.\u201d \u201cThe clerking team is absolutely fabulous,\u201d according to one source: \u201cOut of all the sets I have dealt with in 20 years, these are the clerks who really know how to look after solicitor, they are permanently in touch and always inviting you to functions and keeping a close relationship going.\u201d Moreover, they \u201creally understand the work, and just get what you want really quickly.\u201d Director of clerking Lindsay Scott, who is well known as an innovator in the profession, is ably assisted by senior clerks Alastair Davidson and Michael Kaplan in co-ordinating a \u201cprogressive, modern, ambitious and international\u201d team. The set\u2019s practice managers are praised as \u201chighly organised and very efficient at coming back to you,\u201d and solicitors note that they \u201calways turn around the work when they say they will.\u201d Public law specialists Sheraton Doyle and Peter Campbell are repeatedly singled out for approbation by our interviewees: \u201cThey make a real effort to get to know you and the work you do, so that they make sure they are offering you the best barrister for your case.\u201d Meanwhile, commercial solicitors highlight Niki Merison as a man who \u201cgoes out of his way to assist with extras and is sensible on fees.\u201d Sources enthusiastically commend deputy senior clerk Andrew Poyser as \u201cprobably the best planning clerk we come across,\u201d adding: \u201cHe is honest, transparent and accommodating with us; he is relatively understated and modest and takes a genuine interest in our work.\u201d Others view Ben Sundborg and Tom Gibbons, who lead the practice management for civil liability, as \u201cparticularly affable clerks with whom we have developed a good relationship,\u201d while Hannah Milne is said to be \u201cvery responsive, and excellent at managing her barristers\u2019 diaries.\u201d Clients are confident that the \u201cuser-friendly\u201d chambers \u201cnever tries to swindle us,\u201d adding that \u201con the rare occasions we want to challenge the billing, they will always facilitate a sensible conversation.\u201d Also appreciated by instructing solicitors are the practice managers\u2019 efforts towards organising bespoke training programmes led by the barristers. Roderick Noble is the set\u2019s director of Asian business.<\/p>\n","innerContent":["\n
Solicitors find that, \u201cwhile others do an adequate job, the clerks at 39 Essex really go the extra mile.\u201d \u201cThe clerking team is absolutely fabulous,\u201d according to one source: \u201cOut of all the sets I have dealt with in 20 years, these are the clerks who really know how to look after solicitor, they are permanently in touch and always inviting you to functions and keeping a close relationship going.\u201d Moreover, they \u201creally understand the work, and just get what you want really quickly.\u201d Director of clerking Lindsay Scott, who is well known as an innovator in the profession, is ably assisted by senior clerks Alastair Davidson and Michael Kaplan in co-ordinating a \u201cprogressive, modern, ambitious and international\u201d team. The set\u2019s practice managers are praised as \u201chighly organised and very efficient at coming back to you,\u201d and solicitors note that they \u201calways turn around the work when they say they will.\u201d Public law specialists Sheraton Doyle and Peter Campbell are repeatedly singled out for approbation by our interviewees: \u201cThey make a real effort to get to know you and the work you do, so that they make sure they are offering you the best barrister for your case.\u201d Meanwhile, commercial solicitors highlight Niki Merison as a man who \u201cgoes out of his way to assist with extras and is sensible on fees.\u201d Sources enthusiastically commend deputy senior clerk Andrew Poyser as \u201cprobably the best planning clerk we come across,\u201d adding: \u201cHe is honest, transparent and accommodating with us; he is relatively understated and modest and takes a genuine interest in our work.\u201d Others view Ben Sundborg and Tom Gibbons, who lead the practice management for civil liability, as \u201cparticularly affable clerks with whom we have developed a good relationship,\u201d while Hannah Milne is said to be \u201cvery responsive, and excellent at managing her barristers\u2019 diaries.\u201d Clients are confident that the \u201cuser-friendly\u201d chambers \u201cnever tries to swindle us,\u201d adding that \u201con the rare occasions we want to challenge the billing, they will always facilitate a sensible conversation.\u201d Also appreciated by instructing solicitors are the practice managers\u2019 efforts towards organising bespoke training programmes led by the barristers. Roderick Noble is the set\u2019s director of Asian business.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"4 Pump Court","headerLevel":"2","blockId":"3OsvO","blockUniqueClass":"lazyblock-chambers-header-3OsvO"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
According to instructing solicitors, \"the clerks at 4 Pump Court are excellent and always willing to be commercial and flexible.\" The set\u2019s senior clerks Carl Wall and Stewart Gibbs run \u201cthe best clerking team in London\u201d according to one interviewee. They are praised for being \u201cvery approachable, easy to contact and prepared to engage in open discussions,\u201d a theme picked up by another solicitor who notes that they are \u201cprepared to be flexible and work diaries very well.\u201d Deputy senior clerks Oliver Miney and Lucy Burrows are also regularly singled out for praise, and are described by impressed interviewees as \u201cvery responsive\u201d and \u201cabsolutely superb.\u201d Below them is a team that is described as \u201cexceptional\u201d across the board. According to one instructing solicitor, \u201cwhether making initial enquiries for a suitable barrister, attending chambers for a witness conference or arranging conference calls with counsel, the service is always responsive and professional.\u201d The set\u2019s appeal is summed up by one interviewee who said: \"The clerks are my favourites, they go above and beyond, are really helpful and nothing is too much trouble.\"<\/p>\n","innerContent":["\n
According to instructing solicitors, \"the clerks at 4 Pump Court are excellent and always willing to be commercial and flexible.\" The set\u2019s senior clerks Carl Wall and Stewart Gibbs run \u201cthe best clerking team in London\u201d according to one interviewee. They are praised for being \u201cvery approachable, easy to contact and prepared to engage in open discussions,\u201d a theme picked up by another solicitor who notes that they are \u201cprepared to be flexible and work diaries very well.\u201d Deputy senior clerks Oliver Miney and Lucy Burrows are also regularly singled out for praise, and are described by impressed interviewees as \u201cvery responsive\u201d and \u201cabsolutely superb.\u201d Below them is a team that is described as \u201cexceptional\u201d across the board. According to one instructing solicitor, \u201cwhether making initial enquiries for a suitable barrister, attending chambers for a witness conference or arranging conference calls with counsel, the service is always responsive and professional.\u201d The set\u2019s appeal is summed up by one interviewee who said: \"The clerks are my favourites, they go above and beyond, are really helpful and nothing is too much trouble.\"<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Wilberforce Chambers","headerLevel":"2","blockId":"ZCDlQm","blockUniqueClass":"lazyblock-chambers-header-ZCDlQm"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
Instructing solicitors find that Wilberforce Chambers houses \u201ca real depth of talent and is very well clerked,\u201d adding: \u201cEveryone I have encountered at the set has been a real pleasure to deal with.\u201d The team is led by practice director Nicholas Luckman and head practice manager Mark Rushton, who earn praise from interviewees who describe them as \u201cgood fun to be around\u201d and note that they \u201calways try to accommodate us and to help out where they can.\u201d Sources praise the team as \u201cforward-thinking, friendly and approachable,\u201d adding that \u201cthe clerks are all on the ball and have details of the matter to hand, the tendency at some sets is that only specific clerks will discuss a particular matter, and it is refreshing that this type of rigid approach is not followed at Wilberforce.\u201d It is evident that this collaborative and flexible approach and commitment to client service extends beyond the clerks\u2019 room, as one source relates: \u201cAccess to senior counsel is sometimes difficult, so having contact details including direct mobile numbers means that when something kicks off after traditional working hours, I can contact counsel and discuss our next moves, whereas some sets would have you working through the clerks only.\u201d The sense that this is a progressive operation is furthered by reports that the set has made \u201cgood use of technology around the Covid-19 crisis\u201d. In short, \u201cthe clerking team is fantastic, they are extremely efficient, know their barristers very well and have a good handle on their skill sets and offer quick turnaround on requests.\u201d<\/p>\n","innerContent":["\n
Instructing solicitors find that Wilberforce Chambers houses \u201ca real depth of talent and is very well clerked,\u201d adding: \u201cEveryone I have encountered at the set has been a real pleasure to deal with.\u201d The team is led by practice director Nicholas Luckman and head practice manager Mark Rushton, who earn praise from interviewees who describe them as \u201cgood fun to be around\u201d and note that they \u201calways try to accommodate us and to help out where they can.\u201d Sources praise the team as \u201cforward-thinking, friendly and approachable,\u201d adding that \u201cthe clerks are all on the ball and have details of the matter to hand, the tendency at some sets is that only specific clerks will discuss a particular matter, and it is refreshing that this type of rigid approach is not followed at Wilberforce.\u201d It is evident that this collaborative and flexible approach and commitment to client service extends beyond the clerks\u2019 room, as one source relates: \u201cAccess to senior counsel is sometimes difficult, so having contact details including direct mobile numbers means that when something kicks off after traditional working hours, I can contact counsel and discuss our next moves, whereas some sets would have you working through the clerks only.\u201d The sense that this is a progressive operation is furthered by reports that the set has made \u201cgood use of technology around the Covid-19 crisis\u201d. In short, \u201cthe clerking team is fantastic, they are extremely efficient, know their barristers very well and have a good handle on their skill sets and offer quick turnaround on requests.\u201d<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Six Pump Court","headerLevel":"2","blockId":"Z15LRX9","blockUniqueClass":"lazyblock-chambers-header-Z15LRX9"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
\u201cThe excellent service provided by the clerking team is one of Six Pump Court\u2019s biggest strengths\u201d one client reveals, and given the multifaceted nature of the praise the team attracts, it isn\u2019t hard to see why this is the case. Sources praise the \u201cversatility\u201d of the clerks\u2019 room and note that \u201cthey are very hands on with moving things along and if you need something really urgently, they always get it done.\u201d Availability is another key benefit the team offers, with one instructing solicitor remarking: \u201cI can call them out of office hours, and they will get back to me within the hour, which is priceless to me.\u201d This high-quality service level begins at the top, with senior clerk Richard Constable described as \u201cunbelievable in terms of what he will make happen for you.\u201d First junior clerk Ryan Barrow is also lauded as \u201ca star in the clerks\u2019room,\u201d with one interviewee saying: \u201cHe has exceptional organisation skills, the ability to manage fees and he always goes out of his way to ensure that I get my choice of counsel.\u201d Indeed, speaking of the culture of the chambers as a whole, solicitors indicate that \u201cnothing is too much trouble and everyone at the set is always willing to work with you and take into account your needs and wishes.\u201d Other sources commend the team for \u201cpresenting solutions rather than problems,\u201d while the set\u2019s proactive provision of helpful legal update seminars is also regularly mentioned by interviewees when discussing the set\u2019s commitment to client service.<\/p>\n","innerContent":["\n
\u201cThe excellent service provided by the clerking team is one of Six Pump Court\u2019s biggest strengths\u201d one client reveals, and given the multifaceted nature of the praise the team attracts, it isn\u2019t hard to see why this is the case. Sources praise the \u201cversatility\u201d of the clerks\u2019 room and note that \u201cthey are very hands on with moving things along and if you need something really urgently, they always get it done.\u201d Availability is another key benefit the team offers, with one instructing solicitor remarking: \u201cI can call them out of office hours, and they will get back to me within the hour, which is priceless to me.\u201d This high-quality service level begins at the top, with senior clerk Richard Constable described as \u201cunbelievable in terms of what he will make happen for you.\u201d First junior clerk Ryan Barrow is also lauded as \u201ca star in the clerks\u2019room,\u201d with one interviewee saying: \u201cHe has exceptional organisation skills, the ability to manage fees and he always goes out of his way to ensure that I get my choice of counsel.\u201d Indeed, speaking of the culture of the chambers as a whole, solicitors indicate that \u201cnothing is too much trouble and everyone at the set is always willing to work with you and take into account your needs and wishes.\u201d Other sources commend the team for \u201cpresenting solutions rather than problems,\u201d while the set\u2019s proactive provision of helpful legal update seminars is also regularly mentioned by interviewees when discussing the set\u2019s commitment to client service.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Serle Court","headerLevel":"2","blockId":"ZH10ME","blockUniqueClass":"lazyblock-chambers-header-ZH10ME"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
\u201cYou feel you are in good hands, with people who understand the practicality of litigation and go the extra mile to help,\u201d according to one instructing solicitor, whose experience of working with Serle Court rings true alongside many others reported to our researchers. Another says, \u201cthe clerks are incredibly helpful and available, they really know their way around the court system, and are very reasonable on fees as well\u201d. \u201cClient-friendly\u201d and \u201ceasy to work with\u201d are impressions frequently encountered in our interview transcripts, as is praise for the team, led by head clerk Steven Whitaker who in turn is assisted by senior clerks Nicholas Hockney and Daniel Wheeler, and senior fees clerk Leigh Byas. Sources are keen to highlight the clerks\u2019 knowledge of both their barristers\u2019 practices and the needs of the instructing solicitors as a real strength, noting that \u201cthey are very good at identifying and matching needs for specific client requirements - they identify who has technical expertise and go beyond that to get the insight to tailor the barrister to the client in tandem with the information we give them. They also take a sensible approach on fees which really helps to manage relationships with clients.\u201d Above all, a signature of Serle Court\u2019s client service is that the \u201cclerking and accounts functions are seamless and without fail always pleasant to deal with.\u201d Another interviewee sums up the set\u2019s appeal well in saying, \u201cthe clerking team are wholly inobtrusive and don\u2019t give the hard sell; when organising complicated hearings and associated arrangements it makes a huge difference that the set is well clerked - it all happens just as it should\u201d.<\/p>\n","innerContent":["\n
\u201cYou feel you are in good hands, with people who understand the practicality of litigation and go the extra mile to help,\u201d according to one instructing solicitor, whose experience of working with Serle Court rings true alongside many others reported to our researchers. Another says, \u201cthe clerks are incredibly helpful and available, they really know their way around the court system, and are very reasonable on fees as well\u201d. \u201cClient-friendly\u201d and \u201ceasy to work with\u201d are impressions frequently encountered in our interview transcripts, as is praise for the team, led by head clerk Steven Whitaker who in turn is assisted by senior clerks Nicholas Hockney and Daniel Wheeler, and senior fees clerk Leigh Byas. Sources are keen to highlight the clerks\u2019 knowledge of both their barristers\u2019 practices and the needs of the instructing solicitors as a real strength, noting that \u201cthey are very good at identifying and matching needs for specific client requirements - they identify who has technical expertise and go beyond that to get the insight to tailor the barrister to the client in tandem with the information we give them. They also take a sensible approach on fees which really helps to manage relationships with clients.\u201d Above all, a signature of Serle Court\u2019s client service is that the \u201cclerking and accounts functions are seamless and without fail always pleasant to deal with.\u201d Another interviewee sums up the set\u2019s appeal well in saying, \u201cthe clerking team are wholly inobtrusive and don\u2019t give the hard sell; when organising complicated hearings and associated arrangements it makes a huge difference that the set is well clerked - it all happens just as it should\u201d.<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"Three New Square","headerLevel":"2","blockId":"Z1HX0ex","blockUniqueClass":"lazyblock-chambers-header-Z1HX0ex"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
It would be difficult to think of a senior clerk who has been more influential on the profession in recent years than Nick Hill, who was chair of the Institute of Barristers\u2019 Clerks from 2016 to 2019. No wonder clients of this IP specialist set consider him a \u201cmassive asset to the chambers.\u201d According to our sources, Hill has \u201cmodernised the way the set deals with its network,\u201d and reassures clients by being \u201cvery clear and open in his communication,\u201d and \u201claying everything out on the table rather than doing shady deals behind closed doors.\u201d Solicitors appreciate the fact that he has \u201cinvested a lot of time into getting to know the IP world properly.\u201d They also applaud him for establishing a \u201cfamily atmosphere\u201d and a \u201cproper, personal relationship\u201d between the set and its clients. Hill is supported by the \u201cvery professional and efficient\u201d Tim Fairburn, who earns praise from solicitors who describe him as \u201cextremely approachable, and always available at the end of the phone.\u201d Instructing solicitors also identify David Court as a man who \u201cunderstands the pressure points in your job and does what he can to assist,\u201d while chambers administrator Zena Robbins is said to be \u201cabsolutely wonderful at breaking down the barriers and being really welcoming to clients who are not used to instructing a barrister.\u201d One interviewee summarises the client experience as follows: \u201cThe team provides a phenomenal service which goes above and beyond anything you would expect of a traditional clerks\u2019 room. I think Three New Square stands head and shoulders above other sets in this regard.\u201d<\/p>\n","innerContent":["\n
It would be difficult to think of a senior clerk who has been more influential on the profession in recent years than Nick Hill, who was chair of the Institute of Barristers\u2019 Clerks from 2016 to 2019. No wonder clients of this IP specialist set consider him a \u201cmassive asset to the chambers.\u201d According to our sources, Hill has \u201cmodernised the way the set deals with its network,\u201d and reassures clients by being \u201cvery clear and open in his communication,\u201d and \u201claying everything out on the table rather than doing shady deals behind closed doors.\u201d Solicitors appreciate the fact that he has \u201cinvested a lot of time into getting to know the IP world properly.\u201d They also applaud him for establishing a \u201cfamily atmosphere\u201d and a \u201cproper, personal relationship\u201d between the set and its clients. Hill is supported by the \u201cvery professional and efficient\u201d Tim Fairburn, who earns praise from solicitors who describe him as \u201cextremely approachable, and always available at the end of the phone.\u201d Instructing solicitors also identify David Court as a man who \u201cunderstands the pressure points in your job and does what he can to assist,\u201d while chambers administrator Zena Robbins is said to be \u201cabsolutely wonderful at breaking down the barriers and being really welcoming to clients who are not used to instructing a barrister.\u201d One interviewee summarises the client experience as follows: \u201cThe team provides a phenomenal service which goes above and beyond anything you would expect of a traditional clerks\u2019 room. I think Three New Square stands head and shoulders above other sets in this regard.\u201d<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"5 Paper Buildings","headerLevel":"2","blockId":"2sITtK","blockUniqueClass":"lazyblock-chambers-header-2sITtK"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"core\/paragraph","attrs":[],"innerBlocks":[],"innerHTML":"\n
The \u201cRolls-Royce service\u201d provided by the clerks at 5 Paper Buildings is widely regarded as a considerable benefit of choosing to instruct the chambers. Sources characterise it as a \u201cvery accommodating set,\u201d with commentators quick to highlight that \u201cthey take on board concerns and are ever so approachable.\u201d Interviewees also commend the personal nature of the relationships formed by the team, with one instructing solicitor saying: \u201cIt\u2019s a different level of client service, \u201c I feel like I am part of their family.\u201d At the head of the clerking team is senior clerk Dale Jones, who maintains a reputation as \u201cthe dean of all senior clerks\u201d due to his constructive approach. One impressed interviewee attests: \u201cIf there is ever an issue, I can call him up and he\u2019ll sort everything out.\u201d Jones\u2019 flexible and collaborative attitude is mirrored by first junior clerk Graham Briggs and second junior Dan Barnett, who receive praise for being \u201cadept at coming up with practical solutions.\u201d An important aspect of the service provided by chambers as a whole is its commitment to attending to clients\u2019 needs in a timely manner, with market sources revealing that \u201cwhen organising diaries and fees, everyone is very on the ball.\u201d Overall, it is the \u201chelpful and efficient\u201d service provided that most stands out, with one client summarising the experience succinctly: \u201cMy overall impression of the set is that they are a fantastic set of chambers to work with. Everyone I come into contact with there is always very helpful and pleasant to work with.\u201d<\/p>\n","innerContent":["\n
The \u201cRolls-Royce service\u201d provided by the clerks at 5 Paper Buildings is widely regarded as a considerable benefit of choosing to instruct the chambers. Sources characterise it as a \u201cvery accommodating set,\u201d with commentators quick to highlight that \u201cthey take on board concerns and are ever so approachable.\u201d Interviewees also commend the personal nature of the relationships formed by the team, with one instructing solicitor saying: \u201cIt\u2019s a different level of client service, \u201c I feel like I am part of their family.\u201d At the head of the clerking team is senior clerk Dale Jones, who maintains a reputation as \u201cthe dean of all senior clerks\u201d due to his constructive approach. One impressed interviewee attests: \u201cIf there is ever an issue, I can call him up and he\u2019ll sort everything out.\u201d Jones\u2019 flexible and collaborative attitude is mirrored by first junior clerk Graham Briggs and second junior Dan Barnett, who receive praise for being \u201cadept at coming up with practical solutions.\u201d An important aspect of the service provided by chambers as a whole is its commitment to attending to clients\u2019 needs in a timely manner, with market sources revealing that \u201cwhen organising diaries and fees, everyone is very on the ball.\u201d Overall, it is the \u201chelpful and efficient\u201d service provided that most stands out, with one client summarising the experience succinctly: \u201cMy overall impression of the set is that they are a fantastic set of chambers to work with. Everyone I come into contact with there is always very helpful and pleasant to work with.\u201d<\/p>\n"]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-header","attrs":{"header":"About Chambers and Partners","headerLevel":"2","blockId":"Tj6WU","blockUniqueClass":"lazyblock-chambers-header-Tj6WU"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":null,"attrs":[],"innerBlocks":[],"innerHTML":"\n\n","innerContent":["\n\n"]},{"blockName":"lazyblock\/chambers-media-card","attrs":{"title":"Chambers UK Bar","content":"Visit the Chambers UK Bar guide page to view our rankings, gain insights into the guide, overviews and more.","desktop-image":"%7B%22alt%22:%22Chambers%20Topics%20Chambers%20UK%20Bar%20Guide%22,%22title%22:%22Link_Component_Chambers_UK%20Bar_2021_353x200%22,%22caption%22:%22%22,%22description%22:%22%22,%22id%22:4816,%22link%22:%22https:\/\/wpcms.chambers.com\/topics\/leading-sets-and-barristers-for-and-against-the-government\/link_component_chambers_uk-bar_2021_353x200\/%22,%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200.png%22,%22sizes%22:%7B%22thumbnail%22:%7B%22height%22:120,%22width%22:120,%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200-120x120.png%22,%22orientation%22:%22landscape%22%7D,%22medium%22:%7B%22height%22:170,%22width%22:300,%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200-300x170.png%22,%22orientation%22:%22landscape%22%7D,%22full%22:%7B%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200.png%22,%22height%22:201,%22width%22:354,%22orientation%22:%22landscape%22%7D%7D%7D","retina-image":"%7B%22alt%22:%22Chambers%20Topics%20Chambers%20UK%20Bar%20Guide%22,%22title%22:%22Link_Component_Chambers_UK%20Bar_2021_353x200%22,%22caption%22:%22%22,%22description%22:%22%22,%22id%22:4816,%22link%22:%22https:\/\/wpcms.chambers.com\/topics\/leading-sets-and-barristers-for-and-against-the-government\/link_component_chambers_uk-bar_2021_353x200\/%22,%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200.png%22,%22sizes%22:%7B%22thumbnail%22:%7B%22height%22:120,%22width%22:120,%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200-120x120.png%22,%22orientation%22:%22landscape%22%7D,%22medium%22:%7B%22height%22:170,%22width%22:300,%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200-300x170.png%22,%22orientation%22:%22landscape%22%7D,%22full%22:%7B%22url%22:%22https:\/\/assets.chambers.com\/wp-content\/uploads\/2021\/02\/24145140\/Link_Component_Chambers_UK-Bar_2021_353x200.png%22,%22height%22:201,%22width%22:354,%22orientation%22:%22landscape%22%7D%7D%7D","image-alignment":"right","button-text":"View guide","button-url":"https:\/\/chambers.com\/legal-guide\/uk-bar-14","event_action":"topic","event_category":"click","event_label":"topic-guide-page-click","blockId":"Z219AaM","blockUniqueClass":"lazyblock-chambers-media-card-Z219AaM"},"innerBlocks":[],"innerHTML":"","innerContent":[]}],"new_scheduled_revision":null,"save_as_revision":null,"acf":{"sponsored_page":false,"custom_url":{"base_url":"guides","category":""},"hero_title":"","hero_image":false,"hero_retina_image":false,"useful_links":false,"social_sharing_post_options":{"alignment":"left","sticky":false},"title":"","sponsors_list":{"sponsors":false,"showhide_borders":false},"template":{"name":"text-rich-media","sticky_sidebar":false},"href_lang":false,"hero_description":"","hero_content_color":"light","hero_enable_responsive_images":false},"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n